Question 1

Can the Starter package accept online payments right away?

Accepted Answer

Not by default. Starter uses an inquiry checkout flow via WhatsApp or contact form. If you need online payments, we can add payment gateway integration as an add-on with an additional fee based on scope.

Question 2

Which payment gateways can be integrated in Business or Premium?

Accepted Answer

We recommend Midtrans as the primary integration because it is stable and widely used in Indonesia, helping customer transactions run more smoothly. If your business needs a different gateway, we can also tailor the implementation to your requirements, including options like Xendit and similar providers.

Question 3

Can I manage products myself after the website goes live?

Accepted Answer

Yes. In Business and Premium, we provide CMS access so you can manage products and key content sections independently without editing code.

Question 4

Can we request revisions during development?

Accepted Answer

Yes. Revisions follow the package scope. We run structured review checkpoints so feedback is clear and implementation stays efficient.

Question 5

If product count grows over time, can the website still scale?

Accepted Answer

Yes. The catalog structure is prepared to scale as products, categories, and feature needs grow. If complexity increases, the scope can be expanded in phases based on business priorities.

Question 6

What should we prepare before starting an e-commerce website project?

Accepted Answer

Prepare your business profile, initial product list/categories, required page structure, core content assets (copy, photos, logo), and visual references. If some materials are not ready yet, we help prioritize so the project can still move forward.

Question 7

How long does an e-commerce website usually take?

Accepted Answer

Main production is usually completed in about 2-6 weeks depending on scope, initial product volume, and content readiness. This estimate does not include revision rounds, timeline and milestones are aligned before kickoff.

Question 8

How do payment and final delivery work?

Accepted Answer

Projects generally start with an upfront payment, and the remaining balance is completed before final delivery and handover.

Question 9

Can we request a mockup or demo before the project starts?

Accepted Answer

Yes, we can provide a mockup after the consultation phase and once your needs are clearly defined. This helps ensure the mockup direction is aligned and on target.

Question 10

Do you provide support, maintenance, or migration help after the website goes live?

Accepted Answer

Yes. Post-live support follows your package scope. Ongoing maintenance and migration or provider-switch assistance are also available as additional solutions when needed.

Question 11

What if one day we decide to stop working together?

Accepted Answer

That is fine. Your domain and content remain yours. As long as hosting is active, the website stays accessible. If you want to move to another provider, we can assist with migration as an additional service.

Question 12

What happens to hosting and domain after the first year?

Accepted Answer

Domain and hosting are included for the first year. After that, renewals are required to keep the website accessible, and we can assist if needed.

Question 13

Do we own the domain and website content after the website goes live?

Accepted Answer

Yes. You fully own your domain and all content you provide (text, images, branding, and related assets).

Effective e-commerce turns visitors into buyers.

Our strategy for e-commerce experiences that drive conversions

Catalog and Navigation

Checkout Experience

Growth-Ready Foundation

Flexible pricing for E-commerce

Starter

Premium